About to start an IT helpdesk job on Tuesday, basic lvl 1 tickets but still nervous

yes
and boomers that will want you to do shit that doesnt make sense

At least I'm not nervous anymore, thanks user

If they annoy me I'll just hijack their computer on teamviewer and search up interracial gay porn

>Dont have much pro experience
baptism by fire
>basic lvl 1 tickets but still nervous
good, you should be nervous
you should be expecting tards that reset their password and forget it immediately

>any advice/tips anons? Anythings appreciated
don't be emotional and be patient. you are a worker drone, nothing more, nothing less

Now that's good advice, gg user

try to learn something useful and leave this shit asap

My first job was an IT Helpdesk one aswell, shit was so easy that I was an employee of the month on my 3rd month there.

During all 4 months of employment I was looking for a QA job and I left immediately after I've found one.

protip™ regarding QA:
prepare to be hated by the whole engineering team when you do your work perfectly fine, and prepare to be hated by business when you mess up lel :^)

I'm actually cutting back on college rn just so I can get the experience and help build my resume. Not sure how long I'll stay, but my degree is in comp sci, so if I can find a job more closely related I'll hop on that asap

Maybe if the team you end up with is a bunch of incompetent retards. Been doing QA for a 3 years now and I've heard quite a few times that devs are glad having a thorough QA on the team. Mind the difference between 'thorough' and the 'retard who needs the guidance all the time'.

Being hated by business is a problem of an IT field as a whole I guess. Thankfully so far I've neved had a fuck ups on that level.

Been working as Tech support for 2 years, now leading the team of 20 people.

You can learn a lot in this job, not about IT stuff but how to handle people. I consider my job an acting job, where you put you fake persona and after working hours you become your real you. Why? Because you need to be the nicest motherfucker in the office when you speak with people in order to get shit done. Trust me, NEVER lose your patience as that leads to even more problems

Deescalate all problems in the office with your coworkers. Your boss will appreciate the "rational" guy instead of that autistic screeching employee, even if he is right. This is reall important as a lot of really fucking dumb people work in this field.

Never say "it will fixed in xy minutes". ALWAYS say "as soon as possible" even if you know ETA

ALWAYS promise shit that soung good to the client evem if you are not sure they will ever be done. It's always better to say " i'm sorry" after it's really proven it can't be done than to say it's impossible in the first place.

Stay cold headed user

Realise that tech jobs are 50% communication skills and 50% technical skills, and tech support is even more towards communication.
It doesn't matter if you don't know something, just be a likeable person that can communicate well.
It's much better for you to come over to someone's desk and be friendly while you try to solve the problem then admit to them that you can't solve it and you'll have to get someone else, than to be some autist that can solve the problem but just comes over and awkwardly sits there solving it in silence.

If you have shit social skills then don't worry, once you spend 8 hours each day in an office you'll start picking them up from other people fairly quick.

I'm officially out of help desk, but did start there. Studying outside of work will get your years ahead of other people. Don't waste your time on college, and skip A+, do certs for the job you want not the job you already have. CBT nuggets has a good value proposition given you actually study.

Don't let people try to suck you into workplace drama. If stacy tries to gossip about steve with you, just smile and make up an excuse to leave.

Not OP, but I can damn well imagine workplace drama is fucking horrifying. I had to work with so many fucking tards back in my cubicle office job. They asked me for the simplest of things and I had to be the literal IT guy there, since the actual IT guy did nothing but jack off to porn via master server admin controls and used emulators all day long. He had greasy as fuck fingers with a gigantic bucket of KFC he brought in every fucking morning.

I have a big problem, hope someone can give me an advice.

I work in tech support but i have really good fucking salary. In my country i get more than double of national's average sallary and i'm getting more and more every year. I literally don't know what to do: tech support is a shitty job field to be in but i am making so much money (respective to my country) that i don't need to move to different field at all.

Wat do

Look like you're working as hard as people think you are, and abuse the system until it's safe enough to jump ship to another field that you personally like, and if you get a better paycheck than what you're currently earning, jump off and repeat the process. Life is full of opportunities, so use the current system towards a new opportunity you can make out of thin air.

so much this! stay out of office drama, it will backfire sooner or later.

it's called golden handcuffs. sooner or later you are going to be fired or fed up and leave yourself, what then?

Have fun troubleshooting why your customer cannot log into network via vpn from his home. The customer cannot even follow directions on how to configure the profile because it's too intimidating for them. They just want press button, click connect, enter password and that's it. They don't understand profiles and tokens. Then they will get mad at you and tell you that they can't believe you can't even magically remote in when they don't even have wifi and will tell you that you are the worst tech ever and they can't believe they are having their tax money going to loser who can't even do magic with their minds and alter the physical sector of customers location with a few clicks of their own by mixing up magical yellow piss with some brown peanut butter picked up by bare hands in fancy and clean mouth with all the ingredients on it and chew it intelligently while accepting giant dildo in your bottom always ready to bend over and open wide for total customer satisfaction. Enjoy the thrill of the moment and make sure you are lubed properly!

Attached: f11561ce-abcf-436b-8f20-0bc1d1173d18..jpg (422x324, 43K)

How do you break lose from golden handcuffs?

Were talking about advice here, not giving you a therapy session.

Hell yes. Thanks for this, I'll actually keep note of most of this

I'm thinking instead of promising a solution or whatever the client wants straight up, maybe promise that I'd do all I can to do whatever it is they want, as opposed to promising something that idk works

acquire a marketable skill that allows you to earn same or more without being dependent on a specific employer/position combo. that's why plenty of brilliant guys steer away from FAANG and settle for lesser salaries that still allow a very comfy way of living

Yes, exactly. Promise you will do your best (and actually do your best) to help the client out, never say "shit's impossible yo"

Also, like said, you need to stay away from office drama. That's really important.

I think in the communication aspect I'm not too bad, I'm pretty well spoken irl and can definitely convey things very easily, if need be. Probably could work on being friendlier, especially given I can be impatient at times. Thanks for the advice user

Any reccomends on what to study?

This might be dumb, but why exactly? It's not that I dont believe it, I'd just like to know why

Getting into gossip and letting it overrun you can crush your priorities. Your job comes first, your social life second. While it is important to remain social contact with fellow coworkers, getting too deep into social circles can ultimately cost you your job due to low performance and your mind being too focused on drama rather than what you're supposed to do. Don't feel dumb about it user, it's just keep wary of those sorts of things.

This
>work in big4accounting firm
>partner's secretary calls to say their mouse isn't working
>damn it partners are troublesome cause you can't ask them to come down like all the other plebeians
>have to go up and settle it for them
>check their history
>they call in the same issue every 2-3 months
>idea.tiff
>bring a spare wired mouse, two aa and two aaa batteries up
>let me take a look at it, I'll be back in a while, let me see if I can get it fixed, use this in the meantime
>goes somewhere else
>turn on the mouse, no dice
>swap batteries
>it turns on
>skiv off for half an hour
>brings it back
>it should be working now
>wow good job young man, thanks
>goes back to cubicle
>user where were you
>oh helping some partner with his issues

Got it, thanks user :)

No problemo.

Tech Wizard has leveled up to level 2! Can do basic replacement skills.

In the past you'd go help desk, help desk 2, and then a sysadmin track. Sysadmin won't be around for much longer. Automation, public cloud, orchestration, devops, kubernetes are the way to go

>I consider my job an acting job, where you put you fake persona and after working hours you become your real you. Why? Because you need to be the nicest motherfucker in the office when you speak with people in order to get shit done. Trust me, NEVER lose your patience as that leads to even more problems
No reason for doing that. Just be professional and neutral.

and get labled as an autist. pic related

Attached: adf.jpg (502x417, 20K)

>and get labled as an autist. pic related
Uhh, who finds the issue with someone being professional and neutral? Also, don't have intimate relationships or friendship with your coworkers, meaning don't seek to have them. If it happens, it happens. You can very easily say something that may be used against you.

I am trying to save OP from getting a therapist sessions so he won't have to touch poop and realize that it's exactly like the peanut butter which he stuck his finger in the peanut butter jar ti spread it on his open sandwich and then eat it but maybe the both objects taste different but they feel like the exact same thing and if either is in your plate then you can think it is peanut butter and if it's in the sink if you wash your behind there after sitting on a throne and accidentally left big chunky pieces there then another person ca just pick it up with bare hands mistakenly for peanut butter.

>This might be dumb, but why exactly? It's not that I dont believe it, I'd just like to know why
My take on it:

Don't forget to keep the lube readily available at all times and you will be alright.

>actually in control and got freedom to innovate.
aka I do jack shit all day.

OneNote saved my life

I have an IT support job where I interact with the helpdesk a lot. The helpdesk is in a country in Asia. Just get used to the system and try to be helpful. It's not a hard job.

what's wrong with interracial gay porn?

- Users are idiots
- Your 2nd and 3rd line teams will hate you
- Make sure you don't give higher teams a reason to send tickets back to you
- Don't ask users to email you if they've told you their email isn't working
- Calling users gets tickets closed 10x quicker than emailing them
- Always plan the leave the service desk and advance to a higher team

I also see a lot of first timers who try to show off by doing things like "i'm keeping a notebook of fixes but I thought i'd do it in HTML" or "I wrote this powershell script that does $advancedexchangecommand that I don't have permission to run and never will". Don't be this guy. Sure if you have those skills then use them, but be self aware and don't use them for useless stuff. Otherwise, everyone will just think you're wasting time instead of doing your actual job.

good advice

Ask a boomer

Yeah, dev here who has no issue with our QE bros. I fucking pity them most of the time actually. Our test environments are up less often than a full moon so their weekends usually end up being destroyed.

Keep learning new things on the side. When the music stops you won't be left without a seat.

Been working in 1st Line for 8 months now am hoping to advance soon. Some tips
>Be prepared to reset passwords for boomers that spend 10 minutes to create one that meets requirements. Have petience and always act friendly
>Take a lot of notes, don't hesitate to ask questions (speak to 2nd/3rd line if you can) but try to remember fixes after the first time. Don't be overly reliant
>Show initiative to do more than what's required, reduce the workload for other teams
>Make it clear that you want to advance, do certs etc.
>Keep learning things on the side
>As you get better at the job, keep getting your resolution rate up. Managers really pay attention to that

Notepad is your best friend
Always do your best work
Document ANYTHING and EVERYTHING
Ask ALL the questions, even if you are repeating.
Have side projects within the company, it can teach you the code stack and put you into a proper developer job or sysadmin job.

If stacy is hot she can talk to me about anything she wants so i have better mental image of her in my head when i fap later in the work bathroom stall
If stacy is ugly then i will ignore no matter what she says anyway
Also what kind of rat racer are you to not slack off every chance you get?
The only exception is when the job is something you actually like doing which is almost never