ITT IT Guy Stories.
>be computer tech
>assist really with just about anything from onsite networking/windows server to desktops
>Even recovery of passwords
>Client comes in and needs help with recovering facebook account
>Guy is skinny, 35 or so years old and smells bad. Is with 80 year old mom.
>Explains to us he believes his facebook account has been hacked
>"Well we should change the password."
>"I don't have access" he said.
>"Very well we can try to go through recovery process and get your account back."
>A lot of people don't know how to recover accounts because they often get convoluted in their username usage (IE a fb account will have the same email address as the gmail tied to the account). Often I am able to fix this issue by just delving into their accounts with them.
>Explain to them its 90 an hour and you can expect this to take an hour roughly (Highball price so if customer takes forever, its no big deal)
>Customer agrees
>Set appointment and we sit down together with 35 year old man and mom.
>They're yelling at each other and everyone in the office can hear and customers getting scared by their presence
>They dont smell any better up close
>Try to explain things on what we are doing
>Son constantly interrupts
>Repeat what I'm saying so everything makes sense and we can unscramble their heads
>Find out the only way to access the account is to verify with 3 friends they know to get them to give them a code that each friend would receive.
>Client has to go around asking for codes.
>Spent about half an hour/45 minutes with them so I bill them for 38.25 (discount)
>Told them we will continue when you get the codes from your friends.
>Guy runs off and mom calls back said son is now in jail because he got into a fist fight at a freeway
>wtfmate.jpg
>Mom calls the next several days 3 times a day wanting a refund because we didn't do any work.
>Kindly tell them they just need the codes and we can continue.
>Mom writes nasty review.
>Boss responds to review.
ITT IT Guy Stories
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Christ, is this OfficeMax or Best Buy?
Too long; didn't read
Not OP, but it's worth a read
Oh. OP is same as google review guy.
Real talk, get a better job. Not all IT is total shit.
I make pretty good money with bonuses + commission + drive time. I'm doing okay. Just got a new car and live in a decent apartment so not complaining at all and the company is growing.
>>Guy runs off and mom calls back said son is now in jail because he got into a fist fight at a freeway
LMAO
Pretty cool response from the boss, though I'd probably made it more >Fuck OFF!-y
OP you in florida? You know Soojie?
things didn't include:
>customer asked if its possible someone hacked into his account.
>Answered: "Yes its possible."
>35 year old man Customer: "Wait so what your saying is if someone gets in my facebook account, and at that point could someone take my identity?"
>Truthfully answer: "Yes it is technically possible for someone to potentially take your identity if they have access to your facebook."
>Man: "so w'wait hang on so if someone takes my identity what does that mean exactly like someone could do what?"
>I literally do not realize what is going on at this point. This guy was escalating an issue that really wasn't a huge issue, but to this schizo ass insano customer he definitely had concern.
>Me: "Y'yeah technically I mean someone could take out like a bank loan or something in your n'name..."
>Guy: "So right now someone could be taking my account, accessing my bank and attacking my name and credentials is that correct?"
>Me: "i'if we could just get back to recovering your password."
>Guy: "SOMEONE IS IN MY ACCOUNT RIGHT NOW MOM AND THEY'RE TAKIN' ALL MY STUFF!"
>Mom: "YOU DON'T HAVE ANYTHING TO TAKE NOW SHUT UP AND LISTEN TO THE NICE MAN"
>I am standing their wide eyed while mom and 35 year old man argue at one another for the next 5-10 minutes
>All of it was billable work. But definitely was scaring off clients and workers.
This happened during this first meeting. They scheduled for a second meeting, we denied them.