I bought a laptop and the screen display itself is slightly rotated by a few hundreds of a radian (maybe 2-3 hundredths or so)
I initially thought it was a resolution problem but I physically inspected the screen and either some of the screen is either missing pixels or the screen itself is faulty (rotated slightly)
Laptop was an ASUS Zenbook UX-331, pic related.
Contacted the place I bought it from, but it seems like a hassle shipping it back waiting for a replacement and such if they do offer that, would you guys just live with it or is this unacceptable (personally I think its pretty unacceptable for a $1500 laptop)
That's fucking unacceptable. Send them evidence, try and get it replaced. Unless you know and have experience in opening screens for laptops, stay away doing it yourself, you could make it worse. Just get it replaced under warranty.
Cook up a shit storm over Twitter if you have to, that gets the attention of higher up people more often
Nolan Brooks
RMA
William Reyes
Looks like the screen itself is at an angle
Ethan Anderson
Ok thanks I just wanted a second opinion to make sure I wasn't over reacting
Yea it's either that or pixels arent printed fully to cover the entire display range, but judging from what i've seen I think its just rotated slightly.
Isaiah Ortiz
Rotation is quite common in cheaper laptops, but if it's noticeable without actually looking for it, it should be considered a defect.
Landon Miller
This is the top left, i'm not sure if its clear, i'll include the top right as well
>t. Asus will annoy you for evermore you don't RMA that lemon OP. And if they start on tolerances etc. tell them its way outwith YOUR tolerances, and they can tolerate your fucking lawyer and fucking pronto, they try pulling that shit. Not on a $1,500 laptop, not even if Apple.
John Flores
can you put the mouse at the top to see if there is actual over/underscan or is the display just rotated
Jacob Collins
yes, that's awful, like the monitor had been cut from a larger reel by a drunk guy with a box cutter lol. unacceptable, take it up with the retailer first instead of dancing the RMA dance yourself.
Oliver Fisher
Mouse cuts off to exactly how I described in OP pic, hence I colored the two sections active and inactive workable areas
Christopher Williams
laptops and screens have a dead pixel policy, where if a certain number (usually less than 10) pixels are dead before warranty expires you can return it. I think this would count as a fuckload of dead pixels.
Alexander Richardson
id live with it
Anthony Perry
This looks like literally nothing. You made it sound much worse. Can you post a picture of the whole screen or something?
Henry Kelly
This is the bios screen idiot. Maybe the graphics isn't full screen. You need better proofs: create a black image with the same resolution as the display, draw a red rectangle on the borders with the line width of 2 or 1 pixels and open it full screen. Now observe if the red rectangle is visible.