Helpdesk

I started in help desk and learned a lot of powershell which helped a lot. Since then I've gotten comfortable using it for azure and now I'm doing devops type stuff and hopefully will be making more money with it soon (still a student.) just look for things you can improve on in your companies processes, things you can automate or do with scripting and use powershell to do it. its super useful for AD / Azure stuff and automation

Remake never

Especially after seeing that giraffe-neck in OP's image.

Find something that annoys you with your computer, whether in a personal or work capacity, and learn to streamline or fix it yourself. Rinse, repeat.

Get your CCNA or CCNP to be a network admin.

How is your helpdesk job cushy? I worked in a helpdesk for 9 months and I wanted to off myself nearly every day.

>What are some things I can do to better myself/must know things?

Depend, have you worked there for over a year? If so don't even bother because every prospective employer will think you're retarded.

I'm not OP but you are retarded

Spent 4 years on the help desk and 5 as sys admin. I know dem feelz lad. Good place to really learn the basics but after 2 years you will hit the wall.

Keep a little spreadsheet down with calls you cant fix and their reference, you can then follow it and see who fixed it and how. Next time you get that call you'll know what to do.

Local profile refreshes and Outlook refreshes will fix most bog standard Windows/Outlook issues.

Tell users what they want to hear, if you say can you restart they might huff or lie and say they have done, if you tell them you've applied a fix (you haven't tho) get em to reboot and it works then the placebo effect has worked. Restarts fix a lot but users don't seem to like doing it.

Keep a text file with all your bog standard replies back to users emails or diagnostics for calls, delete wording as appropriate.

You get respect from the 2nd/3rd liners for actually attempting to fix stuff and putting in diagnostics instead of logging and flogging.

Get pally with the people above you, more often than not its not what you know its who you know when it comes to promotions so no ducking work socials.

Wrap your calls up with the user on the line just, you can nail this down to a T with some practice but just keep em talking while you write up your notes you can then spend your wrap up time doing better things or get after the next call.

Good luck and stick with it, my career has been pretty lucrative. Always remember there's harder work for less pay.

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2+ yrs doing second level first, now first level because it pays more

if you say you hit the wall after 2 years, why did you do it for so long?

also, what are you doing now?

Nah mate did 2 years 1st line helpdesk for the gubberment, left as I was really unhappy got another 1st line job at a financial company, got paid plenty more did 2 more years of that then got promoted to 2nd line. Started picking up 3rd line tasks then ended up as lead resource on Projects. Cushy right now but always looking to progress. Pay is good, bonus is good and can work from home whenever.

baka