I operate a small, independent business in addition to working my full time job. I posted a customer satisfaction guarantee that includes an offer of $10 to anyone who isn't satisfied with my selection. To make it look official, I signed it and made the offer good through December 31st 2022. Until Wednesday this week, no one has taken advantage of this offer.
On Wednesday, I received an email from a customer who asked if i was "for real" about the satisfaction policy. I said yes. He replied telling me he wasn't satisfied and provided his PayPal address. After I paid, he said he'd let some friends know who also weren't satisfied - I received 34 additional emails that day.
I removed the document from my site but continued to receive emails. I pressed people on the subject but there are screen shots floating around of the policy. Yesterday, I received 42 more emails.
I talked to a friend who's a law student. He was confused as to why I signed and put a good through date on it. He also said that by paying people just for saying they're dissatisfied, I've set a very low bar. I've established a "past practice", meaning I've acted under an interpretation of the policy that establishes what the policy means.
His advice? Take out a credit card and pray that this stops happening.
I'm not really looking for advice. I'm just venting. I'm so fucked.
Well I guess you really only have yourself to blame, of course people are going to take advantage of you with an offer of money. Maybe next time offer free services/something other than money.
Can't you just not pay them? are all these people actually former customers of whatever service you gave them? ask for proof of purchase, reasons why they're not happy etc. I dunno what you "selected" for them, if it was something like investments or whatever you could quite easily prove if it was actually a good selection yourself and deny their claim.
i was kidding anyway OP
are there any legal loopholes? could you just tell people that someone forged your signature or something?
i don’t think anyone is gonna bring you to court over $10 but i could be wrong
Because I've established that their word is good enough, I'm obligated to pay if someone says they aren't satisfied. It's even if they aren't satisfied with the selection so they don't have to be people who've made a purchase.
also this. tell them they need proof of purchase along with reasons as to why they’re not satisfied. make it a long process. most will tap out before they get $10
>so they don't have to be people who've made a purchase.
You should probably re-consider your choices to run a small business.
is it established in fine print though? does it actually say “your word is good” ?
because if not you can totally make them show proof of purchase etc etc
It says that if you aren't satisfied with or interested in my product or product selection, I agree to pay you $10. But this issue is that I've established what people have to do to get the money. If someone goes back to a friend and says they didn't get paid for doing the same thing their friend did, I'm in trouble for not living up to the agreement.
The past practice part, even if not written, determines what the contract means.
And, I have more emails from last night. Fuck me.
these people fucking suck. what do they typically say when they want the cash? a one liner?
“hueuehehe i am not satisfied” is how i’m imagining it
Yes. Someone asked me what I sell after the fact. Another person said that he saw it on Facebook. But usually its "I'm not satisfied" and a PayPal.
I don’t get it, people can just demand 10$ for not being satisfied? Without actually buying something? Are you retarded? What are you selling? I’m not satisfied btw
Basically, if I'm told by a person that they aren't satisfied and they give me their PayPal, that's it. If it's in person, cash will do.
Yes because if they claim to not be interested in my product, I've established that I owe them $10.
What the fuck is your business exactly? So you basically introduced a policy which entitled $10 to anyone who requested it from you? Hello? Are you fucking brain dead?
I'd like to not share personal info on Jow Forums. So I'm not going to offer that info. I realize now how foolish this was.
My initial thought was that if I did a return, the customer could use the $10 to help replace a faulty item. I dont think it was a good idea now, of course.
Though I technically owe you $10, I would prefer to just vent here (thank you for not posting PayPal or anything). The intent of this post was to vent. I assume you mean this as a joke but just for clarity.
We can take advantage of this, right? It's almost lunch time where I live.
Yes but I'd prefer not to please. This post is for me to vent.
yeah businesses change their rules all the time friend you can also add terms unless prohibited in the “doc” by that i mean make them show proof of purchase then a paragraph why they aren’t satisfied,then if you feel cheeky you can make them provide a way you can improve then they get their 10$
I signed and dated it. It has an end date. It's a contract.
Again, you're an idiot. I don't know why you bothered to post something indicating that you're sending people money unless you're just trying to prove how much of an idiot you are.
If you wanted actual advice, you'd be posting the material that's causing these people to try to get free money from you. No one here knows what it actually says, but chances are high that it's not something that's enforceable under civil law for wherever you live.
You have no business relationship with these people. There is no valid contract here. You're giving people who aren't customers money because you want to.
I'd probably just send a stock response that says that since too many non-customers are sending fraudulent "dissatisfaction" submissions that you're cancelling the whatever this bullshit "customer satisfaction guarantee" is.
Again, go talk to a real attorney.
unless you had a lawyer write the document it doesn't mean shit
you can add amendments to contracts user as long as they parties involved agree they should have covered this in orientation
I will talk to a legit lawyer. My friend is in school for contract law. Until then, I'm not taking any risks.
i fucking swear if you sell dildos online user i’m done
$40 more gone since posting this morning :-/
someone please take $10 for keks
What kind of business is it?
I'm not sharing information about the business on here, for privacy.
It's nothing wild, no dildos, it's art/craft related.
Ask your idiot friend what the basic tenets are in contract law, and what very obvious one is missing here.
I would think this is most likely some bullshit troll, except that I've met a lot of retards in my life.
Hey look, another clueless dope.
Is this why small businesses usually fail? Because the owner is retarded? What the fuck were you thinking, man?
I would like to obtain my $10 unsatisfactory payment. What is your discord?
Pay us now, asshat. You made a guarantee and now you owe us!!!!
>[email protected] I'd appreaciate it if you don't share my personal information in this post if you share the receipt. Thank you.
Thank you for your payment.
this is a honeypot to get ur emails and paypals
and to think u all thought OP was the dumb one, retards
>I posted a customer satisfaction guarantee that includes an offer of $10 to anyone who isn't satisfied with my selection Holy fuck if someone as retarded as you is allowed to be a business owner, I better get on that shit right now >Yeah let me just guarantee something that's completely subjective! LOL. People aren't nice, they will fuck you any way you can. If you have a registered business like an LLC or a corporation, I would just close down right now. Otherwise, prepare to file bankruptcy.
This has to be bait. I refuse to believe that someone is this stupid.
Although there is that thing that is stated that "most businesses fail within their first five years" looks like you're part of that statistic OP
Well he could use lesser sum to get people you know
Op what is the name of such a fine establishment that you operate?
Don’t pay people holy shit Stupid LARGE companies do shit like this all the time and then just quietly back out of them. No ones going to notice
I got my $10.
Too bad you too much of a bitch to take a risk and get some.